Technical Service Center Manager

Plano, Texas 76021

Posted: 04/23/2019 Industry: QA Engineer Job Number: 64733
Donovan & Watkins is partnering with a Fortune 500 company in the large equipment industry.  They are looking  a diesel engine expert providing technical solutions and delivering problem resolution to customers worldwide. Our goal is to minimize engine downtime when failures occur and to direct changes preventing failures from reoccurring. We achieve this goal though three fundamental steps:
Works with Research and Development, identifying any equipment needs, technical and testing needs for QC program and developing processes and procedures for shop programs. -Research latest testing methods, machining/repair methods and recommending new equipment and procedures to management.

Test and check products for defects and may also be responsible for training other employees on quality control matters. -Updating defects databases, maintaining equipment, coordinating technicians, and returning defect items. –

Conduct Root Cause Failure Analysis (RCFA) Investigation Reports. -Quality Auditing


  • Travel to the field when necessary to assist in troubleshooting and to gather failure data
  • Work directly with vehicle factories to help solve engine ECU issues
  • Engage engineering and quality teams to determine root cause of field failures
  • Provide input into engine technical publications and training materials
  • Diesel engine knowledge or equivalent experience
  • Excellent verbal and written communication skills.
  • Dealership experience in an Agricultural or Construction dealership is a plus.
  • 1st shift working hours.
  • Domestic travel up to 15%
  • 4 year degree in engineering or related field preferred
Donovan & Watkins, a Brand of BG Staffing, Inc. (NYSE American: BGSF), delivers the just-in-time talent that organizations need to effectively compete in the modern business landscape. Donovan & Watkins matches critical talent in the Finance & Accounting, Engineering, Legal, Administrative & Clerical and Human Resources fields to a diverse range of clients and client needs. To learn more about our services, visit

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